Refund Policy

Effective August 27, 2026

14-day refund window

You may request a full refund of your first AppPlumi subscription payment within 14 calendar days of the original purchase. To request one, email hello@plumios.com from the address associated with your account and include the transaction or invoice number if available.

Renewals

Subscriptions renew automatically until canceled. Renewal payments are generally non-refundable because access is made available for the new billing period. If a renewal was accidental, contact us within 7 calendar days of the charge. We will review the request fairly, including whether the subscription has been used since renewal.

Cancellation

You can cancel at any time through the billing portal. Cancellation prevents the next renewal but does not automatically refund the current billing period. Unless a refund is issued, you will retain paid access until that period ends. We do not provide prorated refunds for unused time, plan downgrades, or accounts suspended for violating our Terms of Service.

How refunds are processed

Paddle is AppPlumi’s merchant of record and processes approved refunds to the original payment method. Bank and card-network processing times vary, so the credit may take several business days to appear after approval. Refunds do not include exchange-rate differences or third-party bank fees that AppPlumi did not collect.

Mandatory consumer rights

This policy does not limit any refund, cancellation, withdrawal, or other consumer right that cannot be excluded under applicable law. Where mandatory law gives you more favorable rights, those rights apply.

Contact

For cancellations, billing questions, or refund requests, email hello@plumios.com.